XIGNCODE FAQ

What should I do if a blue screen occurs while playing a game?: Blue screens can have various causes. To determine whether the issue is related to XIGNCODE and analyze it, we need a memory dump file. This file records the contents of system memory when the computer stops unexpectedly. It is saved as Memory.dmp in the system root directory (usually C:\WINDOWS\Memory.dmp). If a blue screen occurs, email support@wellbia.com with Memory.dmp attached. We will analyze it and provide a solution. Please describe the circumstances of the error in detail to help us investigate.
Where can I find xigncode.log?: The xigncode.log file records XIGNCODE activity. If an XIGNCODE issue cannot be resolved using the FAQ, you can email us with the log attached for a more detailed investigation. Look in the folder containing the game executable, or in its bin or xigncode subfolder. Send the file to support@wellbia.com with a detailed description of the circumstances of the error. We will analyze it and provide a solution.
What should I do if antivirus software or a firewall causes an error?: If your antivirus software or firewall restricts XIGNCODE, the game may fail to launch or an XIGNCODE error may occur. Email support@wellbia.com with the product name and version, a screenshot of the error, and a description of the symptoms. We will investigate and help resolve the issue.
I receive error 0xE0010003.: This error occurs when system resources are insufficient. Check the available disk space, clean up the disk, and launch the game again. If the problem persists, email support@wellbia.com. We will investigate and help resolve it.
I receive error 0xE0010001~0xE0010007.: This error occurs because of an internal XIGNCODE problem. Email support@wellbia.com with a compressed copy of the entire xigncode folder attached. If that is not possible, attach only xigncode.log. We will investigate and help resolve the issue.
I receive error 0xE0190101~0xE0190109.: This error occurs when XIGNCODE component files are damaged. Email support@wellbia.com with a compressed copy of the entire xigncode folder attached. If that is not possible, attach only xigncode.log. We will investigate and help resolve the issue.
I receive error 0xE0190201~0xE0190214.: This error may occur when another program interferes with XIGNCODE, because of an internal operational problem, or because of malicious activity unrelated to the game. Email support@wellbia.com with a compressed copy of the entire xigncode folder attached. If that is not possible, attach only xigncode.log. We will investigate and help resolve the issue.
I receive error 0xE0190301~0xE0190312.: This error occurs when a problem arises during XIGNCODE operation. Email support@wellbia.com with a compressed copy of the entire xigncode folder attached. If that is not possible, attach only xigncode.log. We will investigate and help resolve the issue.
I receive error 0xE0190401~0xE019040A.: This error occurs when a problem arises during XIGNCODE operation. Email support@wellbia.com with a compressed copy of the entire xigncode folder attached. If that is not possible, attach only xigncode.log. We will investigate and help resolve the issue.
I receive error 0xE0191001.: This error occurs when XIGNCODE is run on an operating system it cannot operate on. Email support@wellbia.com with information about your operating system and xigncode.log attached. We will investigate and help resolve the issue.
I receive error 0xE0191002.: This error occurs when a program that cannot run alongside XIGNCODE is already running. Check whether nProtect GameGuard or AhnLab HackShield is running, close the corresponding game and program, and then launch your game again. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
I receive error 0xE0191003.: This error occurs when the game is run in a virtual environment. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
I receive error 0xE0191004.: This error occurs when the game is run in Windows 95, 98, or ME compatibility mode. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
I receive error 0xE0191005.: This error occurs when multiple instances of the game client are running. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
I receive error 0xE0191006.: This error occurs during preparation for XIGNCODE to run. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
I receive error 0xE0191007.: This error occurs when an abnormal game client is launched. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
I receive error 0xE0191008.: This error occurs during preparation for XIGNCODE to run. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
I receive error 0xE0191009.: This error occurs when a problem arises during an XIGNCODE update. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
I receive error 0xE0191014.: This error occurs when multiple instances of the game executable or XIGNCODE3 process are running. If it occurs even though you have not launched multiple instances, restart your PC and try again. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
I receive error 0xE019100A.: This error occurs when multiple game clients are running and another client is being updated. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
I receive error 0xE019100B.: This error occurs when a program unrelated to the game is detected. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
I receive error 0xE019100C.: You cannot play the game on this PC because previous use of cheating tools has been confirmed. If the problem persists, email support@wellbia.com with xigncode.log attached. We will investigate and help resolve it.
XIGNCODE3 registry entries and the driver file (xhunter1.sys) remain after uninstalling the game.: All XIGNCODE3 files are configured to be removed when the game is uninstalled. If XIGNCODE3 registry entries or the driver file (xhunter1.sys) remain because of an unexpected problem, you can remove them using the XIGNCODE3 Uninstaller.

Download XIGNCODE3 Uninstaller
Privacy policy: providing the xigncode.log file: 1. Personal information we collect and process when you provide an XIGNCODE log file
- The user name (USN) defined by the customer company and hardware information
- The operating system, executable file name, execution time, execution path, and other information related to running the game
- Error records and equivalent information needed to investigate errors
We can review this information when you provide xigncode.log. It is used only to resolve the errors you encounter while playing the game. It is not used for any other purpose and is discarded after the error has been investigated.

2. Consent to provide the file
The xigncode.log file contains the information described in section 1, which is covered by the privacy policy. If you review section 1 and email the file directly to us, we treat that as your consent to provide it. If you do not consent to providing it directly, we cannot investigate the file ourselves. In that case, contact your game operator about the error.

3. Other information
For the XIGNCODE3 End User License Agreement, see https://www.wellbia.com/home/en/pages/xigncode3-eula/.